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A severe winter storm in February 2021 impacted multiple infrastructure systems in Texas, leaving over 13 million people without electricity and/or water, potentially $100 billion in economic damages, and almost 250 lives lost. While the entire state was impacted by temperatures up to 10 °C colder than expected for this time of year, as well as levels of snow and ice accumulation not observed in decades, the responses and outcomes from communities were inconsistent and exacerbated prevailing social and infrastructure inequities that are still impacting those communities. In this contribution, we synthesize a subset of multiple documented inequities stemming from the interdependence of the water, housing, transportation, and communication sectors with the energy sector, and present a summary of actions to address the interdependency of infrastructure system inequities. 

In May 2020, the New York City (NYC) Mayor’s Office of Climate Resiliency (MOCR) began convening bi-weekly discussions, called the Rapid Research and Assessment (RRA) Series, between City staff and external experts in science, policy, design, engineering, communications, and planning. The goal was to rapidly develop authoritative, actionable information to help integrate resiliency into the City’s COVID response efforts. The situation in NYC is not uncommon. Extreme events often require government officials, practitioners, and citizens to call upon multiple forms of scientific and technical assistance from rapid data collection to expert elicitation, each spanning more or less involved engagement. We compare the RRA to similar rapid assessment efforts and reflect on the nature of the RRA and similar efforts to exchange and co-produce knowledge. The RRA took up topics on social cohesion, risk communication, resilient and healthy buildings, and engagement, in many cases strengthening confidence in what was already known but also refining the existing knowledge in ways that can be helpful as the pandemic unfolds. Researchers also learned from each other ways to be supportive of the City of New York and MOCR in the future. The RRA network will continue to deepen, continue to co-produce actionable climate knowledge, and continue to value organizational sensemaking as a usable climate service, particularly in highly uncertain times. Given the complex, rare, and, in many cases, unfamiliar context of COVID-19, we argue that organizational sensemaking is a usable climate service.